Effective Date: 11/26/2024

At SOL’S Income Tax LLC , we value your privacy and are committed to safeguarding the personal information that you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you communicate with us via SMS (Short Message Service). By subscribing to or using our SMS communication services, you agree to the terms outlined in this policy.

1. Information We Collect

When you sign up for our SMS service, we may collect the following personal information:

• Phone Number:      Required to send SMS messages to you.

• Name:      For personalized communication.

• Message Content:      Any responses or queries you send to us.

• Other details:      Any additional information you choose to provide during our interactions      via SMS.

• Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstance

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Send Service-Related Information: Including appointment reminders, tax filing updates,      payment confirmations, and other relevant information related to your tax      services.

• To Respond to Inquiries: If you reach out to us via SMS with questions or      concerns, we will use your information to respond.

• Marketing and Promotions: With your explicit consent, we may send you      promotional messages, offers, and updates about new services or features.

• Compliance:      To comply with applicable laws, regulations, or requests from government      authorities.

3. Data Security

We take reasonable precautions to protect your personal information, including your phone number, from unauthorized access, alteration, disclosure, or destruction. However, SMS is not a fully secure method of communication, and we cannot guarantee complete security for the information transmitted via SMS.

4. Opt-Out/Unsubscribe

You can opt out of receiving SMS messages at any time by replying with the word "STOP" or by contacting us directly. If you choose to unsubscribe, we will stop sending you further messages unless required by law or for essential service-related communications.

5. Sharing Your Information

We will not share or sell your personal information to third parties without your explicit consent, except for the following circumstances:

• Service Providers:      We may share your information with third-party service providers who      assist us in providing SMS communication services, such as SMS gateway      providers, who are bound by confidentiality agreements.

• Legal Requirements:      We may disclose your information if required to do so by law or in      response to a subpoena, court order, or other legal process.

6. Data Retention

We retain your phone number and any message content for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal data, unless further retention is required for legal reasons.

7. Children's Privacy

Our SMS communication services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about our SMS communications or this Privacy Policy, please contact us at:

SOL’S Income Tax LLC

SMS Terms & Conditions

SMS Consent Communication:
The information (805) 350-5190 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Sol's Income Tax, you may receive messages related to the following :

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

• Help with tax & accounting services 

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at 200 S J Street on 12/14/2021 at 3pm. Reply STOP to opt out of SMS messaging at any time."
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/billing, etc.
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Sol Income Tax in the following ways:

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at solincometax.com
Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

• Message frequency may vary